Terms & Conditions

1. Interpretation & Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Company (referred to as "the Company," "We," "Us," or "Our") refers to Jim's Heating & Cooling Services LLC, 1413 Jennings Ave, Benton Harbor, MI 49022.
• Country refers to: Michigan, United States.
• Customer (also referred to as "You" or "Your") means the individual or entity accessing or using our services.
• Device means any device that can access our website such as a computer, a cellphone, or a digital tablet.
• Service refers to residential and commercial HVAC services provided by Jim's Heating & Cooling Services LLC, as well as our website.
• Terms and Conditions (also referred to as "Terms") means these Terms and Conditions that form the entire agreement between You and the Company.
• Website refers to the Jim's Heating & Cooling Services LLC website, accessible at jims-heating-cooling.netlify.app.
• Third-Party Service means any services or content provided by a third party that may be displayed, included, or made available by the Service (e.g., booking platform, CRM system).

2. Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all customers who book or receive HVAC services from Jim's Heating & Cooling Services LLC.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By scheduling, requesting, or accepting services from Jim's Heating & Cooling Services LLC — whether online, by phone, or in person — you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not book or proceed with service.

You represent that you are over the age of 18. The Company does not permit those under 18 to book or receive services directly.

Your use of the Service is also conditioned on your acceptance of our Privacy Policy, which describes how we collect, use, and protect your personal information.

3. SMS Messaging

Jim's Heating & Cooling Services LLC — an HVAC service provider — uses SMS messaging to send appointment reminders and facilitate two-way communication between our team and our customers.

Opt-In Process

Customers opt in to receive SMS messages by submitting their information through our website booking form:

During form submission, users must actively consent to receive SMS communications by agreeing to the following:

Message Details

Message frequency varies based on appointment activity and communication needs. You can expect approximately 3–5 messages per month and typically no more than 10 messages per month.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may cancel the SMS service at any time by replying STOP to (269) 926-1512. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again through our website form.

Help & Support

If you experience issues with the messaging program, reply HELP for assistance or contact us directly at (269) 926-1512.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Data Protection — SMS Opt-In

We do not sell, rent, or share SMS opt-in data or consent information with third parties for marketing purposes. For privacy-related inquiries, please refer to our Privacy Policy.

4. Services Provided

Jim's Heating & Cooling Services LLC provides residential and light commercial heating, ventilation, and air conditioning (HVAC) services including but not limited to:

• Furnace and heating system repair and installation
• Air conditioning repair and installation
• Full HVAC system replacements and new installations
• Preventive maintenance and seasonal tune-ups
• Indoor air quality improvements
• Urgent and emergency service calls

All services are performed in Southwest Michigan by Jim's Heating & Cooling Services LLC technicians or authorized subcontractors.

5. Estimates & Pricing

Free on-site and telephone estimates are available for most standard HVAC repairs and installations. An estimate is not a binding contract — it is our best assessment of the work required based on the information available at the time.

For diagnostic service calls, a trip/diagnostic fee may apply, which will be disclosed before the visit. This fee is typically credited toward the cost of repair if you proceed with service.

All pricing is presented to you before any work begins. We do not start work without your authorization. Prices quoted are valid for 30 days from the date of the estimate unless otherwise specified.

6. Payment Terms

Payment is due upon completion of service unless other arrangements have been made in writing in advance. We accept cash, check, and major credit cards.

• Late payments on invoiced accounts accrue interest at 1.5% per month (18% annually) on any outstanding balance after 30 days.
• Returned checks are subject to a $35 returned check fee.
• Deposit requirements may apply for large installations or equipment orders. Deposits are non-refundable if the Customer cancels after equipment has been ordered.

We reserve the right to refuse or cancel a service if fraud or an unauthorized or illegal transaction is suspected.

7. Scheduling, Cancellations & No-Shows

We do our best to show up on time and complete the work efficiently. We ask the same consideration in return.

• Cancellations: Please provide at least 24 hours' notice if you need to reschedule or cancel a non-emergency appointment.
• Late cancellations & no-shows: Cancellations with less than 24 hours' notice, or failure to be present at the time of service, may result in a service call fee.
• Emergency calls: We prioritize urgent issues as best we can. Emergency rates apply after 5:00 PM weekdays and Saturdays (1.5× standard rate) and all day Sundays (2× standard rate). Response times for non-emergency service are not guaranteed.

8. Warranty

Jim's Heating & Cooling Services LLC stands behind our work:

• Labor warranty: All repair and installation work is warranted for 1 year from the date of service. We will return and correct any defect in workmanship at no additional labor charge within the warranty period.
• Parts warranty: Replacement parts carry a minimum 5-year warranty on most parts. Many parts carry manufacturer warranties of 5–10 years. We will provide documentation of applicable manufacturer warranties upon request.
• New equipment: Full system installations include the manufacturer's warranty on equipment (typically 5–10 years depending on brand and registration) plus our 1-year labor warranty.

Warranties are void if the system is modified, misused, improperly maintained, or damaged by a third party after our service.

9. Customer Responsibilities

To allow us to perform quality work, you agree to:

• Provide safe, clear access to the HVAC system and related areas (attic, crawlspace, mechanical room, exterior units)
• Disclose known hazards (asbestos, mold, structural issues, pets) before the appointment
• Ensure a responsible adult (18+) is present during the service visit
• Inform us of any prior work performed on the system by another contractor

Jim's Heating & Cooling Services LLC is not responsible for damage or additional costs arising from conditions the Customer failed to disclose.

10. Limitation of Liability

Nothing in these Terms limits liability for personal injury caused by our negligence, which is governed by applicable Michigan law.

11. Pre-Existing Conditions & Older Systems

HVAC systems age and may have pre-existing conditions, wear, or code compliance issues unrelated to our service. Jim's Heating & Cooling Services LLC is not responsible for failures or additional costs related to pre-existing conditions discovered during or after service. We will notify you of any discovered issues and provide options before proceeding with additional work.

For older systems, we may recommend replacement over repair. The final decision is always yours.

12. Dispute Resolution

We prefer to resolve any concerns directly. If you have an issue with our service, please contact us first by phone at (269) 926-1512. We are committed to resolving issues promptly and fairly.

If a dispute cannot be resolved informally, the parties agree to attempt mediation before pursuing any other legal remedy. Any unresolved disputes shall be submitted to binding arbitration under applicable Michigan law, to be held in Berrien County, Michigan.

These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

Any claim related to our services must be submitted within one (1) year of the date the service was performed. Claims submitted after this period will not be honored.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version is always available on our website. Continued use of our services after updates constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: