Privacy Policy

1. Who We Are

Jim's Heating & Cooling Services LLC is a licensed HVAC contractor serving Southwest Michigan. Our contact information:

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for HVAC services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, phone number, and email address
• Service information: Your service address, type of HVAC system, and the nature of your service request
• Appointment details: Preferred dates, times, and any notes you provide when booking
• SMS consent: Records of your agreement to receive text messages when submitting a booking form
• Communications: Records of phone calls, text messages, and emails between us

We may also automatically collect basic website data (pages visited, browser type, general location) through standard web analytics tools including Google Analytics.

3. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill your HVAC service requests
• Send appointment confirmations, reminders, and follow-up communications via phone or text
• Respond to your questions and provide customer support
• Request feedback or reviews after completed service
• Maintain records required for warranty claims or service history
• Comply with applicable Michigan laws and regulations
• Improve our website and service offerings

4. SMS Communication Disclosure

Jim's Heating & Cooling Services LLC — an HVAC service provider — uses SMS messaging to send appointment reminders and facilitate two-way communication between our team and our customers.

Opt-In Process

Customers opt in to receive SMS messages by submitting their information through our website booking form:

During form submission, users must actively consent to receive SMS communications by agreeing to the following statement:

Message Frequency

Message frequency varies based on appointment activity and communication needs. You can expect approximately 3–5 messages per month and typically no more than 10 messages per month.

Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you, depending on your mobile carrier and plan.

Opt-Out Instructions

You may cancel the SMS service at any time by replying STOP to any of our messages. After sending STOP, you will receive one final confirmation message and will no longer receive SMS messages from us — unless you opt in again by submitting your information through our website form.

Help & Support

If you experience issues with the messaging program, reply HELP for assistance or contact us directly:

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Data Protection — SMS Opt-In

We do not sell, rent, or share SMS opt-in data or consent information with third parties for marketing purposes. Your mobile number and consent status are used solely to facilitate service-related communications from Jim's Heating & Cooling Services LLC.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers: Third-party platforms we use to manage scheduling and customer communications (e.g., CRM software, booking systems). These providers are contractually required to protect your data and may not use it for their own purposes.
• Legal requirements: If required by law, court order, or Michigan regulatory authority.
• Business transfers: If Jim's Heating & Cooling Services LLC is sold or merged, your information may transfer to the new owner.

6. Data Retention

We retain customer records — including contact information and service history — for a minimum of five (5) years following your last service, consistent with Michigan contractor record-keeping requirements and warranty documentation obligations.

Text message opt-out records (STOP responses) are maintained indefinitely to ensure ongoing compliance with your preferences.

7. Cookies & Website Analytics

Our website uses Google Analytics and may use standard cookies to understand how visitors use our site (e.g., which pages are viewed most, how users find us). Google Analytics collects anonymized data such as page views, session duration, and general geographic location. No personally identifiable information is collected through these tools.

You can disable cookies in your browser settings or opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Some site features may not function as intended if cookies are disabled.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal retention obligations)
• Opt out of text messages at any time by replying STOP
• Opt out of marketing communications while still receiving service-related communications

To exercise any of these rights, contact us at (269) 926-1512.

9. Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic storage or transmission is 100% secure. We encourage you to contact us directly by phone for sensitive service-related matters.

10. Children's Privacy

Our website and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy? Contact us: